Hello YOU!
Welcome! I’m a dedicated graduate of Information Technology with a passion for solving problems, building solutions, and continually learning.
My journey blends academic growth with hands-on technical experience and leadership opportunities — shaping me into a well-rounded professional.
This site highlights my skills, projects, and experiences, reflecting a commitment to technology, resilience through challenges, and enthusiasm for growth.
"A man with no ambition makes the coldest slave" ~ Thomas Paine
• A.I, Data Science, Information Systems, Mathematics, Networking, Python, Web Technology, C++, Database Systems, Computer Architecture, Cloud Computing, Server Technology, Big Data & IoT, Mobile App Dev, Operating Systems Java and Machine Learning
Navigating the Digital Frontier: Professional Exploits
• Handling advanced escalations involving API queries, exception management, and troubleshooting data integration issues.
• Creating and managing TARs to monitor, document, and resolve complex software exceptions effectively.
• Collaborating with development teams to resolve persistent bugs, improve escalation workflows, and streamline customer support processes.
• Developing and implementing API error handling strategies to minimise customer impact and improve system stability.
• Conducting root cause analysis for recurring issues and recommending process improvements to enhance operational efficiency.
• Performed penetration testing based on vulnerability reports using tools such as Burp Suite, assisting in identifying and validating security weaknesses.
• Utilised Postman extensively for API testing, query validation, and integration troubleshooting.
• Applied knowledge of REST APIs and SaaS environments to deliver effective solutions across diverse customer use cases.
• Achieved a high customer satisfaction rate through effective support.
• Applied in-depth knowledge of legislation, accounting principles, and payroll systems.
• Developed basic proficiency in Xero and e@syFile, enhancing customer service capabilities.
• Converted several warm leads into paying customers, including businesses with 100+ employees.
• Collaborated remotely using tools such as Slack, Confluence, Google Suite, and Freshdesk.
• Continuously developing skills in customer support processes and platform navigation.
• Completed multiple hands-on projects, including a Fitness Tracker App, Random Quote Generator, and Flashcard Quiz App.
• Gained exposure to AI and cybersecurity concepts through practical tasks and guided projects.
• Applied programming skills in Python, JavaScript, and web frameworks to build functional applications.
• Developed an IDS (Intrusion Detection System) and a Sniffer project, enhancing understanding of cybersecurity practices.
• Strengthened problem-solving abilities by debugging, testing, and iterating on real-world applications.
• Built experience working in a remote collaborative environment, adapting to deadlines and project milestones.
• Provided comprehensive technical support to clients, resolving issues efficiently and ensuring high levels of customer satisfaction.
• Collaborated with international stakeholders to streamline support processes and improve communication across time zones and cultures.
• Leveraged AI technologies to enhance product documentation, develop optimised AI prompts, and generate high-quality support materials.
• Participated in AI-related discussions and research to stay informed about industry trends and innovations in tech support.
• Contributed to the creation of training resources and the integration of AI-powered solutions into support operations.
• Prepared regular reports on key SEO metrics with actionable recommendations to improve online visibility and performance.
• Assisted with cable installations and setting up a LAN network for 100+ computers, ensuring seamless connectivity and minimal downtime.
• Served as a guest lecturer, delivering engaging and informative sessions on relevant topics.
• Provided tutoring services, helping students understand complex concepts and improve their technical skills.
• Coordinated virtual events, managing logistics and ensuring smooth execution.
"In the dance of data, every question takes center stage." ~ ChatGPT